Help Center

We source most of our glass here in the United States, although we have sourced internationally before as well.

Yes! If you like something that is sold out or you have something in mind just send us an email with your request at info@krismariscompany.com

Note: We can't replicate another piece exactly due to the fact that we use real plants and flowers but we will make it as close as possible.

If your glass arrived broken, please email us clear pictures of the break in your email so we can verify the break and have a replacement sent out.

Our email is info@krismariscompany.com

We will email you back to figure out what replacement piece you would like. We can re create the piece that broke (which shipping will take longer since we will have to customize your product) or you can choose another piece from our website of the same value.

You do NOT. Once we agree on a new piece to ship out to you, please carefully dispose of the broken glass by throwing it out properly.

Yes! Your privacy is important to us. Nothing on the box with indicate that what you ordered has anything to do with smoking. On your bank statement you will see "Krismaris"

Yes! We offer free shipping for all U.S. orders.  Typical shipping time is 3-5 business days depending on your location. We are headquartered in CA, but we have fulfillment facilities in other states.

All of our orders are shipped within 24-48 hours. Please understand that delivery dates and times cannot be guaranteed due to unforeseen circumstances including but not limited to crappy weather, busy holidays, natural disasters, etc.

Most of our packages are shipped via USPS. 

We also offer expedited priority shipping for orders. Tacking numbers are activated once it passes through USPS systems which may take up to 24hrs.

As long as the order has not shipped, we are able to update your address. Send us an e-mail (from the e-mail address associated with the order) with the order name and the correct address that you are looking to ship to. If you are looking to change shipping states, or shipping countries, additional information may be needed to prove that you are the cardholder associated with the order. 

If the order has been shipped, we are unable to update your address. 

It typically takes our shipping staff 24-48 hours from the time you place your order to when your order is completely packaged up and ready to go out. From there, shipping speeds depend on what part of the world you are located.

Within the US shipping normally takes about 3-5 days.

After your package is finished processing, the shipping service will pick up your package. You will receive a tracking number via the email you provided at checkout, which you can use to track your package. 

Please be aware that it may take 24 hours after the tracking number is received for the link to go live.

We have a contact form if you scroll to the bottom of the page and click the "Contact Us" link or send us an email at info@krismariscompany.com

Unfortunately we do not accept Paypal due to their restrictions on tobacco, glass pipes and functional glass art. There are no exceptions to this, as Paypal has restrictions on all smoking products and accessories. Sorry 'bout the inconvenience.